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Outsourcing
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Outsourcing has hit the headlines with the surge in 'offshoring' (e.g. of bank call centres), while politics is now having an influence, with the EU proposing legislation and 'job migration' becoming a key issue in the US presidential campaign. There are also regulatory and compliance traps, data protection and confidentiality are being ignored and financial services businesses, in particular, need to avoid regulatory failings.

Whether you are looking to contain costs, implement a strategic change, free up capital or access the latest technology and skills, only a carefully constructed outsourcing contract can guarantee these results. We have the expertise to support you through the process, having assembled a dedicated Outsourcing group, comprising 'best of breed' lawyers who regularly handle IT, business process outsourcing and transformational outsourcing transactions.

We are one of Europe's leading firms in the outsourcing market, having worked on over 100 deals for users and suppliers, ranging from a few million to over $1 billion. Having access to expertise across our international network and experience in significant cross-border transactions, we also work closely with our technology practice.

We recently advised on the UK Government's outsourcing of its benefits payments services to a card based system - acting for the bank providing the outsourced services - which was one of the largest public/private sector financial services programmes in Europe. We are regularly invited to speak at industry-wide conferences on issues related to outsourcing, especially financial services outsourcing deals, including speaking at the Asia Pacific Cards and Payments Conference on best practice in financial services outsourcing deals.

Examples of our recent experience include:
  • advising Citibank on the provision of technology and services to UK Government to enable the UK benefits payments systems to be EMV compliant (i.e. chip and PIN)
  • advising Vodafone on the purchase of outsourced directory enquiry services as part of the UK's recent liberalisation process
  • advising Planned Maintenance Engineering on a hard facilities management contract with a central government department

Lara Burch
t +44 (0)117 917 4268
lara.burch@osborneclarke.com

 
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